FAQ
Frequently Asked Questions
Find answers to the most common questions about Canvas & Charm. If you need further assistance, feel free to contact us.
1. What types of wall art do you offer?
We offer a variety of wall art including canvas prints, framed art, abstract designs, landscape paintings, and modern decor pieces.
2. Are your prints made from high-quality materials?
Yes! We use high-resolution printing on premium canvas and high-quality wood or metal frames to ensure durability and vibrant colors.
3. Do you offer custom artwork or personalized prints?
Yes, we provide personalized artwork services. Contact us with your design ideas and we’ll create a custom piece for you.
4. How do I place an order?
Simply browse our collection, add your favorite pieces to the cart, and proceed to checkout. We offer secure payment methods for a seamless experience.
5. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
6. Do you offer gift cards?
Yes! Our digital gift cards make the perfect present for art lovers. They can be redeemed on any purchase from our store.
7. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can also track your order on our Track Order page.
8. Can I cancel or modify my order after placing it?
If your order hasn’t shipped yet, you can request modifications or cancellation within 24 hours of purchase by contacting us at info@himket.com.
9. What is your return policy?
We offer a 30-day return policy. If you're unsatisfied with your purchase, contact us within 30 days to initiate a return.
10. What should I do if my artwork arrives damaged?
If your order arrives damaged, please email us with photos of the damage within 7 days of delivery, and we will arrange a replacement or refund.
11. Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs vary depending on the destination.
12. Are your products eco-friendly?
Yes, we use environmentally friendly inks and sustainable materials whenever possible.
13. How do I hang my canvas prints?
Each print comes with pre-installed hanging hardware for easy setup. We also provide installation guides upon request.
14. Can I order bulk or wholesale?
Yes, we offer bulk and wholesale pricing for businesses. Contact us for more details.
15. Do you offer seasonal discounts?
Yes, we run promotions during holidays and special occasions. Subscribe to our newsletter for exclusive deals.
16. What size options are available?
We offer a range of sizes. Size options can be found on each product page.
17. Can I request a specific artwork style?
Absolutely! Let us know your preferences, and we will try to accommodate your request.
18. How do I care for my canvas prints?
Dust your canvas with a soft, dry cloth. Avoid exposure to direct sunlight or moisture.
19. Is my payment information secure?
Yes, all transactions are encrypted and secure.
20. How can I contact customer support?
Email us at info@himket.com or call +1 320-475-4869.